How can we help?
Email coldspark@zentient.ai and a person replies, normally within two business days.
One address covers everything: bugs, account and billing questions, data and deletion requests, reports and sales. For a bug, tell us your device, the app version (at the bottom of Profile) and what you were doing.
Common questions
I paid but Pro didn't unlock
In the iPhone app, open Profile → Upgrade to Pro and tap Restore purchases. It usually unlocks within a minute. If it still hasn't, email us the email address on your Coldspark account and we'll sort it out.
How do I cancel my subscription?
If you bought it in the iPhone app, Apple bills you: open the Settings app → your name → Subscriptions → Coldspark. If you bought it on the web, go to Settings → Billing → Manage subscription in the web app. You keep access until the end of the period you paid for.
Can I get a refund?
Apple handles refunds for purchases made in the iPhone app at reportaproblem.apple.com. For purchases made on the web, email us.
The prospect keeps interrupting itself
In the iPhone app on speaker, the prospect can hear its own voice through your mic and think you're talking. Use the earpiece (the default) or headphones.
The prospect can't hear me
Check that Coldspark has microphone access: on iPhone, Settings → Coldspark → Microphone; in a browser, the site's permissions. Then start a new call.
I didn't get the verification email
Check your spam folder, then use Resend on the verification screen. Still nothing? Email us from the same address.
How do I delete my account?
In the iPhone app, Profile → Delete account. On the web, Settings → Delete account. This removes your personas, memories, calls and recordings. It doesn't cancel an App Store subscription, so cancel that first.
How do I report a community persona?
In the iPhone app, open the persona and tap Report or block. A reported persona disappears from your feed, and blocking its creator hides all their personas. You can also email us the persona's name and what's wrong with it. We review every report and remove personas that break our terms.
How do team plans work?
Team plans are bought on the web in seat packs. The team owner manages seats, members and billing, and members share the team's minutes.
More answers
- Privacy Policy
What we collect, which AI providers process it, and how to delete it.
- Terms of Service
Acceptable use, subscriptions, billing and cancellation.
- FAQ
How calls, memory, voices and plans work.
- Coldspark on the web
Sign in to manage your account, team and billing.
Coldspark is made by Zentient AI, LLC.